Legal
Privacy Policy
Effective date: April 29, 2026
1. Overview
Run the Mail ("we," "us," or "our") is a boutique mailroom service for small businesses in Los Angeles, California. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or services, you agree to the practices described here.
2. Information We Collect
We collect information you provide directly to us, including through our contact and quote request form:
- ➜ Name
- ➜ Email address
- ➜ Phone number
- ➜ Company name
- ➜ Message content (service details you share with us)
We may also collect basic usage data through our website host (Netlify) such as IP address, browser type, and pages visited. This data is used only for site performance and security purposes.
3. How We Use Your Information
We use the information we collect to:
- ➜ Respond to your inquiry and provide a service quote
- ➜ Deliver and manage the services you request
- ➜ Send you transactional communications related to your service — including updates by email or SMS/text message
- ➜ Maintain internal records and service logs
4. SMS / Text Messaging
By providing your phone number and submitting our contact form, you consent to receive text messages (SMS) from Run the Mail. These messages are transactional in nature — for example, confirmations, follow-ups, and service updates related to your inquiry or active service.
Message frequency: Varies based on your service activity. We do not send unsolicited marketing texts.
Message and data rates may apply depending on your mobile carrier and plan.
Opt out: Reply STOP to any text message to unsubscribe. You will receive a one-time confirmation and will not receive further messages.
Help: Reply HELP for assistance, or contact us directly at hello@runthemail.net.
5. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
SMS opt-in data is never shared with third parties.
We may share data only as necessary to deliver services — for example, carrier postage systems for mail delivery. Any such parties are prohibited from using your data for any other purpose.
6. Data Retention
We retain your contact and service information for as long as your account or service relationship is active, and for a reasonable period thereafter in case of follow-up inquiries. You may request deletion of your data at any time by emailing us.
7. Security
We take reasonable precautions to protect your information. Our website is served over HTTPS. Form submissions are processed by Netlify Forms and stored securely. Physical documents we handle on your behalf are processed in a secure environment and any surplus printed materials are shredded on-site.
8. Your Rights
You have the right to:
- ➜ Request access to the personal information we hold about you
- ➜ Request correction or deletion of your data
- ➜ Opt out of SMS communications at any time (reply STOP)
To exercise any of these rights, email us at hello@runthemail.net.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after any update constitutes acceptance of the revised policy.
10. Contact
For questions about this Privacy Policy or your data: